FAQ
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Q How do I cancel or change my order if it’s shipped?
A If you want to change or cancel your order which has already been placed and is currently awaiting pick up or in transit, please contact us and we will try to reach out to our shipping manager to check if we can have the package recalled from our distribution center. If by chance, the package is delivered, please contact us so that we can issue you prepaid return labels to ship it back to us. As soon as we have the unit back at our warehouse, the refund will be processed in 2-4 business days
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Q How do I cancel or change my order?
A You can cancel or change your order while it’s still in processing status. Once the status has changed to fulfilled or shipped, the order can not be canceled or changed.
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Q How do I track the shipment for my order?
A For orders placed on Amazon can be tracked under Amazon.com or through the mobile app. You may also contact us for further assistance. For orders placed on our official website at www.jonrtech.com, an email confirmation with the tracking number will be sent to the email address on file. You may want to check your Spam or Junk folder if you have not received any email from JONR. You may always contact us at service@jonr.cc for further assistance.
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Q How long does it take for shipping?
A Please note that after an order is placed, it does take up to 1-2 business days to process and fulfill your order. Transit time via different areas may vary and may take up to 7 business days for delivery.
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Q Is the shipping fee included?
A Yes, it is included.
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Q I found out that there are unauthorized Credit Card transactions on my bank statement. whatshould l do?
A We will need additional information such as the transaction date, amount charged, and the last four digits of your credit card to locate the order information in our system. Once we are able to confirm the transaction, the necessary information will be provided so that you can contact your banking institution to file a report.
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Q What is your Return Policy?
A We offer a 30-day money-back guarantee from the date of purchase if you are dissatisfied with your purchase from a JONR-authorized sales channel and dealer for any reason.
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Q Do you offer a price match or adjustment?
A Yes, we do offer a price adjustment withinthe 30-day purchase period under these circumstances: Proof of sale price from an authorized retailer Cannot be applied to limited sales events, such as Amazon Prime Day. Only one coupon code may be applied to an order, multiple coupon codes may not be combined for additional discounts. ding Paypal.
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Q Which payment methods do you accept?
A We accept all major credit cards for payment, including Paypal.
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Need More Help ? Here We Are
Contacts
Tina Fang
tina.fang@linknove.com
Phone
+86 13703067387
Address
205042 Building A, Huayuan City Digital Building, No. 1079 Nanhai Avenue, Yanshan Community, Merchants Street, Nanshan District, Shenzhen, China, 5180009
tina.fang@linknove.com
+86 13703067387
205042 Building A, Huayuan City Digital Building, No. 1079 Nanhai Avenue, Yanshan Community, Merchants Street, Nanshan District, Shenzhen, China, 518000
tina.fang@linknove.com
+86 13703067387
SHENZHEN LINKNOVE HOLDING CO.,LTD.
205042 Building A, Huayuan City Digital Building, No. 1079 Nanhai Avenue,Yanshan Community,Merchants Street, Nanshan District, Shenzhen, China, 518000
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